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SPAM Information


What is SPAM?

The definition of "spam" is a tricky issue, with as many strongly held opinions as many other age old questions such as "the number of angels who can dance on the head of a pin" and "chicken versus egg." For example, many define spam as unsolicited electronic mail sent in bulk. Others believe "bulkness" is irrelevent, it's merely a matter of whether the message sent was solicited. Still others debate the importance of whether the message was commercial in nature. -- Coalition Against Unsolicited Commercial Email

If you are receiving email that you did not ask for that attempts to sell you a product, send you to a commercial website, or make ridiculous advertising promises then you are receiving SPAM mail. We here at DigiTex believe that any email messages that are sent to you without your permission and against your express wishes is SPAM.

Keep in mind that emails infected with viruses are not considered SPAM. The people who are infected with a virus have no control over how the virus will attempt to send itself out. Viruses are discussed more here.

SPAM is incredibly difficult to deal with and is the biggest problem that most users and ISPs will ever face on the Internet today. Here at DigiTex.com we try to keep ahead of the game by actively implementing blocks on domains that are known to propagate SPAM. In order to keep this working we need you to report SPAM to us whenever you receive it.

Sadly, there is no way to completely filter out all SPAM, all of the time. There simply is no method available to either users or Internet Service Providers that guarantees a 100% success rate. We do, however, add to our lists every day and want to do as much as possible to protect our users.

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Reporting SPAM

In order for us to make the SPAM stop we need some information from the message in question.  

This information is the "Complete Header Info."  Finding the Complete Header Info and getting it to us can be a challenge.  Below are instructions for how to get this to us for each email program.  Sending us anything other than this information is not going to enable us to take the necessary steps to block future emails from the same spammer.

Outlook Express

  1. Right-click on the SPAM message and select "Properties"
  2. In the window that opens, select the "Details" tab
  3. Right-click in the area entitled "Internet headers for this message" and select "Select All"
  4. Right-click in the same area, but select "Copy" this time
  5. Open a New Message window and right click in the empty body portion of the window (where you usually type your message), select "Paste"
  6. Send the message to spamming@digitex.net

Netscape Communicator

  1. Right-click on the SPAM message and select "Forward as Attachment"
  2. Send the New Message to spamming@digitex.net

We are capable of blocking entire domains from sending any of our users email.  In order for this to happen, we must have received three complaints about the domain from three separate users.  We'll be glad to take this step in extreme cases when nothing else appears to have helped.  Again, send those complaints to spamming@digitex.net

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Avoiding SPAM

The key to avoiding SPAM email is to control your email address. You want to know who has your email address on file, and who uses it on a regular basis. You want to limit that list of people to friends and family and business contacts (as needed). By limiting the list of people who know your email address, the odds of getting SPAM mail are greatly reduced.

If you've ever signed up for a mailing list or subscribed to a website and used your email address then that address is no longer a "clean" address that can be controlled. It's out there, on the Internet, and available to be stolen, used, purchased, and re-sold to unscrupulous advertisers that work exclusively online.

Special Steps to Avoid SPAM:

1. Do not use your email address to identify yourself on websites that require registration.

2. Do not allow your email address to be added or used on visible forward lists.

    For example, your cousin forwards a cute email out to everyone they know and your email address, along with everyone else's, is visible to every single individual who received a copy of the email. Your email address is also then visible to everyone else that the recipients then forward that message to. It's a vicious, vicious cycle.

3. Do not publish your email address online anywhere. This includes sharing it via Instant Messaging Programs and/or chat rooms. While it is usually not a high risk to include your email address somewhere on your homepage, keep in mind that strangers will access your site and then they have your email address.

4. Never click on the "Unsubscribe" link that is often included in the SPAM email. Clicking on that link merely alerts the sender to the fact that they have reached a live person. Then they re-sell your address as a confirmed address, resulting in even more SPAM emails. This is a general rule that may be broken in the case that you actually remember signing up for the list or have genuinely subscribed to a newsletter.

5. Do not forward chain email. This special type of email is considered SPAM. It is unsolicited, intrusive and may clog up email servers and slow down Internet traffic.

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Phone: 817-558-6230 Fax: 817-558-1204
E-mail: support@digitex.net or billing@digitex.net
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